Greg's Repair Service

  • 2.5 of 5 stars
4 reviews

47 Summer St, #B, Natick, MA 01760, us

(508) 647-9749


Website URL: 

Is this YOUR shop? Claim it and stay up to date!

Add a review

Log in or Sign up to add a review

Reminds you when routine maintenance is needed
Has ASE certified mechanics
They are always honest
They are competent
Their repair price is reasonable
They complete the work in a timely manner
They respond well when they screw something up
They take the time to explain the problems and necessary repairs
They treat male and female customers in the same manner
They are always honest
I would use this mechanic again
I would recommend this mechanic to others
They fix the problem the first time
The shop is located in a safe neighborhood
The hours of operation are convenient for customers
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
Nov 08, 2008
Greg is the most honest mechanic I have ever met. He only works on VW and Audi, but he knows them inside and out. He does excellent work at reasonable prices.
Jul 01, 2010
Greg is the only guy who is able to successfully deal with my wife's 2003 VW Jetta. Whenever the check engine light goes on, and it does so often, Greg is the one to figure out why and fix it so we can get the car inspected. He really knows VW's inside and out.
Oct 06, 2014
  • dougs1
If I could give out stars Greg would get 2 of 5. The two stars are because it seems that the things that Greg fixes do stay fixed. Therefore if you know exactly what needs doing, this shop is a reasonable place to go. My problem (for which I've subtracted 2 stars), is that I only know symptoms and rely on the mechanic to tell me what needs to be fixed. Each time the car was in (2001 VW Passat), Greg told me a different story about what what needed to be fixed. The original reason for bringing (taking?) the car in was for tie rod ends on one side picked up during a state inspection. I also asked for a complete inspection as the car had sat more than being driven, and I figured a lot of rubber parts had deteriorated. All seemed well when the car was returned. The next time I brought the car in was for the check engine light, which my scanner indicated was mixture related. Greg's scanner, however, indicated that there was an oil leak causing an ignition problem, and also that there were exhaust leaks in both exhaust elbows. I wasn't ready for that $850 bill, so deferred the exhaust. Within a couple of weeks, though, the check engine light was back on with the same code. Reluctantly I brought the car back, and this time was advised that the exhaust problem was probably causing the check engine light. WTF? Why not tell me this the last time? Also, with Greg's now 3rd "inspection", he picks up that the other side tie rods are "horribly" worn. WTF #2? Didn't we do tie rods not 6 months ago? How do they go from "ok" to "horribly worn" in 6 months? Then another month after this 3rd "inspection", it turns out the rack is leaking so badly it has to be replaced. Not by Greg, however, as I've learned my lesson. The 3rd star that I've subtracted is for Greg's attitude. I got a lecture on his vaunted "inspections" (at ~$100 each) that he said were there so I wouldn't have any surprises, and an earful regarding his pride in his work and his ownership of his building. No apologies for missing the need for additional tie rod work, and no offer to do the (now second in 6 months) required front end alignment at no cost. And all I've gotten are surprises. As I said in the beginning, if you know *exactly* what you want done and ride him to do just that, then this is probably an ok garage.
Mar 19, 2020
  • Sonya Bykofsky
I brought my 1982 VW Diesel Vanagon to Greg in Natick because my local mechanic [in The Berkshires] was too busy to get to it before the beginning of February. Greg worked on it when the prior owner had it, so I thought he might have more insight. I had the van towed to his shop on January 13th, and was told he could get to it in 3 - 4 days. I sent an email message the following day communicating exactly the work I wanted done: 1) figure out why it seems to be going through oil, provide an estimate to fix and do so - and - 2) identify and fix an electrical issue (a monitor for the house battery was going off, and I wasn't sure why). I also suggested he look at the manual created by the prior owner. To make a VERY long story short, he had the vehicle for about a month and a half, and - after paying him $3,682.53 - the van would not start after stopping for gas on the way home from his shop. I then discovered the oil issue is still as bad as when I delivered it, as is the electrical. It is clear these issues were never corrected. I wrote to him the following day - and several times since - asking if he ever did the work he was supposed to, and he has refused to answer. He has refused to communicate in writing at all, which I find quite telling. I told him I wanted my money - which he requested in cash - back. He only offered to cover "up to" 3 hours of work for free, on the work he already did ONLY...which wasn't what he was hired to do. At a time when we are facing an uncertain world, and I will have no business for an untold amount of time, I cannot let this person take advantage of me for such a large amount of money. Unfortunately, I now have to take steps to go after him to collect it. Fortunately, I have strong documentation on my side. You can decide for yourself whether or not to take your vehicle here....

Get the Car Talk Newsletter

Add a shop

Know a great mechanic? Tell the world!

Get started

Geocoding courtesy of USC Spatial Sciences Institute